Tags |
|
|
Links |
|
|
Suggest You - 1,000 Details Make The Difference!
Medical billing is hard enough. Throw into the mix enteral billing, which requires all kinds of calculations and conversions and it's enough to make anybody crazy. In this installment we're going to continue our review of the GE0 CMN, which needs to be s
The old saying that love makes you do the craziest things is absolutely true. But in the case of Melkon Khosrovian, love drove him to make vodka for the woman he loves. You see Melkon, who is of Armenian descent has traditionally enjoyed eating meals with
A thousand? Isn’t that overstating the case?
Not at all.
If you are a successful person at any level of business I assure you that you know at least 1,000 more things about your job than anybody else. And it is these things that make you as capable as you are.
I can also say that you probably don’t KNOW that you know 1,000 more things. You just do them, automatically, reflexively, and routinely, but the routine is invisible to you.
A consultant or a coach or any professional in the knowledge business differs from you inasmuch as she knows how to organize her know-how into a package that can be delivered to a novice, bringing that person up to speed, fast.
Let me give you an example from my experience as a call center director, and later as a sales and customer service consultant.
Where do you want to locate your desk as a manager or supervisor? Actually, you want two or more desks: one in a private office, where you can coach people in semi-privacy and get your work done; and the second in the calling area, so you can hear what’s going on, second to second.<
You’ve probably seen or heard the Geico and Wachovia commercials touting their high customer satisfaction rates. Geico says it has a 97% customer satisfaction rate. Wachovia says it has the highest customer satisfaction ranking in its industry. At first gl
Not at all.
If you are a successful person at any level of business I assure you that you know at least 1,000 more things about your job than anybody else. And it is these things that make you as capable as you are.
I can also say that you probably don’t KNOW that you know 1,000 more things. You just do them, automatically, reflexively, and routinely, but the routine is invisible to you.
A consultant or a coach or any professional in the knowledge business differs from you inasmuch as she knows how to organize her know-how into a package that can be delivered to a novice, bringing that person up to speed, fast.
Let me give you an example from my experience as a call center director, and later as a sales and customer service consultant.
Where do you want to locate your desk as a manager or supervisor? Actually, you want two or more desks: one in a private office, where you can coach people in semi-privacy and get your work done; and the second in the calling area, so you can hear what’s going on, second to second.
How long has it been since you last had to search for a new job? These days it’s not at all unusual to change careers or jobs several times in a lifetime. The idea of retiring from the same company after a lifetime of service is much less a reality in toda
A consultant or a coach or any professional in the knowledge business differs from you inasmuch as she knows how to organize her know-how into a package that can be delivered to a novice, bringing that person up to speed, fast.
Let me give you an example from my experience as a call center director, and later as a sales and customer service consultant.
Where do you want to locate your desk as a manager or supervisor? Actually, you want two or more desks: one in a private office, where you can coach people in semi-privacy and get your work done; and the second in the calling area, so you can hear what’s going on, second to second.
There is such a large number of careers out there that it is still a mystery that many people, including graduating college students fail to do indepth career research before choosing their profession. My guess is that it is alot of work and quite draining
Let me give you an example from my experience as a call center director, and later as a sales and customer service consultant.
Where do you want to locate your desk as a manager or supervisor? Actually, you want two or more desks: one in a private office, where you can coach people in semi-privacy and get your work done; and the second in the calling area, so you can hear what’s going on, second to second.
Now days, everyone and their mother own a website or some sort of internet based real-estate, but does everyone receive the amount of traffic that they’d wish to receive? That one is a tough question, but it can definitely be a lot easier on your part if
Should you greet every rep at the beginning of every shift? Absolutely! You want to monitor their nonverbal behavior. Are they smiling, tired, sad, enthusiastic, friendly, unfriendly, glad to see you, hiding something?
Moreover, you want to show they matter, as individuals, and no memo or silly plaque on the wall will have the same impact as your toothy, validating grin being there for them as their work is about to begin.
Plus, you make yourself accessible to any news or concerns that they have. What better time to hear these things?
What is the ideal color scheme in a call center that is doing outbound selling?
Orange and yellow.
Did I make my point?
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.suggestyou.com/article/39839/suggestyou-1000-Details-Make-The-Difference.html">1,000 Details Make The Difference!</a>
BB link (for phorums):
[url=http://www.suggestyou.com/article/39839/suggestyou-1000-Details-Make-The-Difference.html]1,000 Details Make The Difference![/url]
Related Articles:
Getting to Know the Gatekeeper
Don't Damage Your Brand With The Next Cheesy Cable Ad
HRM: Contributing to Well-being or Ill-being at Work?
Bookmark it:
|