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Suggest You - Retailing Quality Chess Sets Whilst Dealing With a Third World Country
Next time you've got a bunch of senior managers in a room together, ask those who are eligible to retire within five years to leave the room. Then figure out how you're going to replace them.That's an exercise I've done with senior management in a client company. A full third of the senior people in that room were eligible to take their pension and go within five years.This is not just a problem in the executive suite. Check out the senior people in sales. Check out the team leaders for key craft functions, the people who usually came up through union apprentice programs.There are several definitions of the Baby Boom and they all vary a little. But you're safe if you assume that it's people born between 1946 and 1964. In America, that's abou
True cost of customer returns With competiton driving down the price of goods - all good for the consumer - carriage is built into the equation. If a customer returns a faulty chess set, then the merchant would generally cover the cost of the return trip.
If a refund is given, two trips have been charged by the courier company, in many cases representing a net loss. If a replacement is sent then the carriage has been paid for three times - only once covered by the original pur
Storm clouds are hovering in the drug research domain where Indian companies have raked in the moolah from a string of successful discoveries.Research costs are on the rise and the chances of success in discoveries are less. The time to develop new drugs has also lengthened. A few years ago, it took around two years to launch a new drug; it now takes over six after approvals and clinical trials.According to Paresh Vaish, director of the Boston Consulting Group, the cost of research is rising. The cost would be $2.3 billion in 2010 from $1.5 billion now, he said.Vaish, who analyses drug trends, said a company launched only one drug from a pipeline of eight molecules between 1995 and 2000. It is one from 13 molecules now.Like the global
Therefore more than ever (and clearly set to become more critical) there is a need for suppliers to provide high quality goods for a low price. In the case of chess sets, chess boards and chess pieces, once the goods are imported, tax paid, packaging bought, packers paid, etc. the cost of the goods are such that little profit is seen. Poor quality in terms of scratches, chips and such may well render a sale as just break-even or even a loss. Every area in chess set retailing needs to be watched - but the most difficult factor is dealing with a third world country where quality is just not the same as we have come to expect in the commercial, industrialised and demanding west.
Need to trust suppliersIf time is taken by operatives to examine every item that comes through to the chess warehouse, the product's profit is impacted. but it's not only that - it's difficult to motivate someone that doesn't have a shareholder relationship with the company to even do that kind of time consuming and tedious work. But the need to do this is clear if you can't fully trust that the supplier has quality checked the goods and they are without blemish or defect. The overwhelming need is for the chess set retailer to be able to trust that the supplier has performed due diligence in checing the quality. But it's just too tempting for a third world supplier to ignore one chess piece defect when it impacts the entire set. Further, with some of the more complex chess pieces taking two days or even more to carve a single chess piece (as with some knights), there is an impact on the suppliers profit margin if another two days is required to complete the chess set. The result? 'Include the piece and see what happens - we may get away with it'.
The chess retailer needs to be able to trust the supplier with respect to blemishes and defects - if not, the whole chain to market success is precarious. Of all areas for stores selling chess sets - this is the most pressing - we have to get to a point where you can trust the suplier so much that we have confidence that what is labelled on the box is correct and that the contents of the case are appropriate quality.
True cost of customer returns With competiton driving down the price of goods - all good for the consumer - carriage is built into the equation. If a customer returns a faulty chess set, then the merchant would generally cover the cost of
the return trip.
If a refund is given, two trips have been charged by the courier company, in many cases representing a net loss. If a replacement is sent then the carriage has been paid for three times - only once covered by the original purc
Definition: A shelf company is a company which has been created but has ceased trading. Its memorandum and articles can be bought 'off the shelf'. source: ANZ Bank Financial DictionaryBack in the 'good old days', it took quite a while to create (or incorporate) a company. Yet, people often needed a new company ASAP, so providers of company registration services would pre-create companies and have them 'sitting on the shelf', ready for sale when required.Someone wanting to create a company fast could buy one of these off-the-shelf companies (or shelf companies as they are more commonly termed) quickly and easily. All that was required for a buyer to purchase a shelf company was for the provider to transfer the shelf compan
Therefore more than ever (and clearly set to become more critical) there is a need for suppliers to provide high quality goods for a low price. In the case of chess sets, chess boards and chess pieces, once the goods are imported, tax paid, packaging bought, packers paid, etc. the cost of the goods are such that little profit is seen. Poor quality in terms of scratches, chips and such may well render a sale as just break-even or even a loss. Every area in chess set retailing needs to be watched - but the most difficult factor is dealing with a third world country where quality is just not the same as we have come to expect in the commercial, industrialised and demanding west.
Need to trust suppliersIf time is taken by operatives to examine every item that comes through to the chess warehouse, the product's profit is impacted. but it's not only that - it's difficult to motivate someone that doesn't have a shareholder relationship with the company to even do that kind of time consuming and tedious work. But the need to do this is clear if you can't fully trust that the supplier has quality checked the goods and they are without blemish or defect. The overwhelming need is for the chess set retailer to be able to trust that the supplier has performed due diligence in checing the quality. But it's just too tempting for a third world supplier to ignore one chess piece defect when it impacts the entire set. Further, with some of the more complex chess pieces taking two days or even more to carve a single chess piece (as with some knights), there is an impact on the suppliers profit margin if another two days is required to complete the chess set. The result? 'Include the piece and see what happens - we may get away with it'.
The chess retailer needs to be able to trust the supplier with respect to blemishes and defects - if not, the whole chain to market success is precarious. Of all areas for stores selling chess sets - this is the most pressing - we have to get to a point where you can trust the suplier so much that we have confidence that what is labelled on the box is correct and that the contents of the case are appropriate quality.
True cost of customer returns With competiton driving down the price of goods - all good for the consumer - carriage is built into the equation. If a customer returns a faulty chess set, then the merchant would generally cover the cost of
the return trip.
If a refund is given, two trips have been charged by the courier company, in many cases representing a net loss. If a replacement is sent then the carriage has been paid for three times - only once covered by the original pur
Listening To Others MLM Marketing Failures To Create Your MLM Marketing SuccessListening to others MLM Marketing failures can help us to create our own MLM Marketing success story.Most people who first enter MLM Marketing fail the first time round. But, don't let this disappoint you, as there is also a paradox. More millionaires in the United States of America owe there 6 figure income status to MLM Marketing than any other business type or method. So Kozan, how come there are so many failures, and what can we do to be one of the successes in MLM Marketing?The fact is 95% of mlm marketers fail. This is an astonishing fact indeed. This is also a similar figure to the amount of businesses which close down within the first 3 years. The amazing fact i
Need to trust suppliersIf time is taken by operatives to examine every item that comes through to the chess warehouse, the product's profit is impacted. but it's not only that - it's difficult to motivate someone that doesn't have a shareholder relationship with the company to even do that kind of time consuming and tedious work. But the need to do this is clear if you can't fully trust that the supplier has quality checked the goods and they are without blemish or defect. The overwhelming need is for the chess set retailer to be able to trust that the supplier has performed due diligence in checing the quality. But it's just too tempting for a third world supplier to ignore one chess piece defect when it impacts the entire set. Further, with some of the more complex chess pieces taking two days or even more to carve a single chess piece (as with some knights), there is an impact on the suppliers profit margin if another two days is required to complete the chess set. The result? 'Include the piece and see what happens - we may get away with it'.
The chess retailer needs to be able to trust the supplier with respect to blemishes and defects - if not, the whole chain to market success is precarious. Of all areas for stores selling chess sets - this is the most pressing - we have to get to a point where you can trust the suplier so much that we have confidence that what is labelled on the box is correct and that the contents of the case are appropriate quality.
True cost of customer returns With competiton driving down the price of goods - all good for the consumer - carriage is built into the equation. If a customer returns a faulty chess set, then the merchant would generally cover the cost of
the return trip.
If a refund is given, two trips have been charged by the courier company, in many cases representing a net loss. If a replacement is sent then the carriage has been paid for three times - only once covered by the original pur
In the Tittha Sutta, some monks remarked to the Buddha that there are many followers of other teachings with differing opinions, who bicker with one another on what is and is not the truth. The Buddha described the situation with a story... Once, a king gathered men blind from birth before an elephant. To some, he "showed" a tusk, and to others the trunk, body, foot, hind, tail and tuft. Next, he asked what they "saw". Those who touched the head said it was like a winnowing basket, while the tusk was like an iron rod, the trunk like a plow pole, the body like a granary, the foot like a post, the hind like a mortar, the tail like a pestle, and the tuft like a broom. The blind men then argued and fought over their "views" of what the elephant was really like. The Buddha
The chess retailer needs to be able to trust the supplier with respect to blemishes and defects - if not, the whole chain to market success is precarious. Of all areas for stores selling chess sets - this is the most pressing - we have to get to a point where you can trust the suplier so much that we have confidence that what is labelled on the box is correct and that the contents of the case are appropriate quality.
True cost of customer returns With competiton driving down the price of goods - all good for the consumer - carriage is built into the equation. If a customer returns a faulty chess set, then the merchant would generally cover the cost of
the return trip.
If a refund is given, two trips have been charged by the courier company, in many cases representing a net loss. If a replacement is sent then the carriage has been paid for three times - only once covered by the original pur
After a show wraps, your entire booth staff will want to leave as soon as possible. Some may even book return flights that coincide with the end of the show. Avoid laying the burden of tear-down, packing and shipping on one person. In your pre-show planning, be sure that staff time and travel allows for adequate booth tear-down, packing, and shipping.Never tear-down your booth before the show is over. This projects an unprofessional and "I can't wait to get out of here!" message to those last-minute attendees, who by the way, may have a need to hurry up and gather info about your product/service!Take care when packing up your booth – particularly with graphic panels and lighting. Trade show displays are an investment, and should be treated as such in pac
True cost of customer returns With competiton driving down the price of goods - all good for the consumer - carriage is built into the equation. If a customer returns a faulty chess set, then the merchant would generally cover the cost of the return trip.
If a refund is given, two trips have been charged by the courier company, in many cases representing a net loss. If a replacement is sent then the carriage has been paid for three times - only once covered by the original purchase. This too often represents a net loss. But that's not all. Good customers produce - on average - two further customers over a future time period. Once a fault is experienced this is reduced to zero with a slight possibility of recovering the customers confidence and appreciation if handled well. All this because a suppier in India cannot be fully trusted to produce good quality chess sets. The obvious short term solution? The merchants do their own quality
control. As earlier discussed, at western salary prices profit is constrained even more.
Urge better supplier quality standards We have to urge our Indian suppliers to change things. We cannot just tell them the issues, insist on replacements or partial/total credit and expect things to improve. Lip service asserting agreement is common but often results in little change - it's not the answer. They must realise that their quality control has to improve, something has to actually change to produce an improvement. Ranting and raving won't necessarily solve the issue, the suppliers must make some changes in the procedure and their attitude to make the stream a healthy one, to result in profit
for all parties. But we're here, and they're there. If the supplier makes trips abroad annually, that may be the time to get the 'quality message' over, but the level of exertion needed for this is often underestimated. Visits to the area ourselves may be needed But clearly the mantra is an ongoing message. One factor to assist is to make the suppliers feel the pain by recording each blemish and insisting on rectification. This is an effective way to make the point clear and one which affects his own profitability.
Why not just change suppliers? With chess design being so specialised, when initially setting up an online store, so much is involved in photography and descriptions that changing the supplier to an apparently more worthy one is not an easy step, although in severe cases it's the only sensible one. The supplier may excel in areas of innovative design and just let himself down in the quality control area. Leavin gthe supplier may mean leaving the suppliers designs, the essence of the business. Besides, it may be a case of 'jumping out of the frying pan into the fire' - difficult to know if the new one is even worse. Unless the quality issue is severe, it may well be best when dealing with this sector of the world, to keep the quality message flowing, insist that they feel the pain of blemishes and take every occasion to pump the quality requirement message to an Indian supplier. It's the part in the chain of manufacture to consumer that results in the most
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