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Suggest You - Can Family Business Consultation Improve Your Business
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. Yet how many times have you received a ‘letter of apology’ which makes you even more dissatisfied? The message it conveys, the language used – all designed to wind you up!With some careful thought, a well-crafted letter can provide comfort to a complaining customer and enhance your reputation as a custome
• Ensure a smooth transition into your new business structure.
Enhance Family Business Communication
Many of the family businesses I have worked with surprised employees (and even me!) by how much they argue. In your family, it may feel normal to have disagreements or even a heated argument. It may blow over and no one is bothered much by it.
Even when this enters the workplace, it may still feel natural to you and you may not even notice
- but other people do. And it often makes them feel uncomfortable. Simple conflicts and communication difficulties can block your business
Tis the season...for holiday parties, seasonal festivities, spending time with loved ones, and catching up with old friends.It's also a great time to show your customers how much you appreciate them, and to begin building bonds with new customers for the New Year. Even if you're strapped for cash after all that holiday shopping, you can still do some low-cost or no-cost seasonal networking that will kick-start your business for next year.Here are some ideas to help you make the most of your holiday networking opportunities:Attend holiday get-togethers hosted by vendors. Many pe
In my work with family businesses, there are four components that I have found to be crucial. These include managing conflict, succession, communication, and roles.
Manage Family Conflict
As part of a family business, you know how quickly conversations can degenerate into conflict. Arguments are more likely in a family business because family members are more comfortable with each other (and therefore less censored) than regular co-workers. Not only can workplace conflict hurt relationships among family members, it can reduce your credibility and professionalism with other employees.
To get better results and enjoyment from your business, you and your family can:
• Recognize the causes of business disagreements.
• Change the course of communication before conflict develops.
• Better understand family member’s views on business issues.
• Assertively state your thoughts and opinions.
• Develop a system for handling disagreements in a private office (not in front of employees).
Do you think you and your business will perform better with lower conflict? I bet so.
Plan for Change in Business Structure & Succession
Your business will eventually change over time. You may consider bringing on junior partners, promoting someone, or creating new titles and responsibilities for people. Family members, business partners, or investors may consider a change in the business structure. Planning for succession is a key component to the success of a family business.
To effectively plan for your business’s succession, you should be able to:
• Openly discuss issues related to succession.
• Learn how people really feel about taking over the business--don’t assume that your son or daughter really wants to or feels comfortable telling you how they truly feel.
• Address potential challenges to a new partnership or business structure up front.
• Anticipate family members’ and employees’ positive and negative reactions to changes.
• Ensure a smooth transition into your new business structure.
Enhance Family Business Communication
Many of the family businesses I have worked with surprised employees (and even me!) by how much they argue. In your family, it may feel normal to have disagreements or even a heated argument. It may blow over and no one is bothered much by it.
Even when this enters the workplace, it may still feel natural to you and you may not even notice
- but other people do. And it often makes them feel uncomfortable. Simple conflicts and communication difficulties can block your business’
From the point of view of an outside observer it would appear that every project is doomed to be late, over budget or both. For large public construction projects in the UK such as the Millennium Dome, Wembley Stadium and more recently the London Underground refit, this would truly appear to be the case.Even on a smaller scale many product development projects tend be misguided in what they will achieve within the planned time frame. There are normally a number of stock excuses for such a failing. These can range from “There was an unexpected change made by the customer”, “We underestimated the amo
Manage Family Conflict
As part of a family business, you know how quickly conversations can degenerate into conflict. Arguments are more likely in a family business because family members are more comfortable with each other (and therefore less censored) than regular co-workers. Not only can workplace conflict hurt relationships among family members, it can reduce your credibility and professionalism with other employees.
To get better results and enjoyment from your business, you and your family can:
• Recognize the causes of business disagreements.
• Change the course of communication before conflict develops.
• Better understand family member’s views on business issues.
• Assertively state your thoughts and opinions.
• Develop a system for handling disagreements in a private office (not in front of employees).
Do you think you and your business will perform better with lower conflict? I bet so.
Plan for Change in Business Structure & Succession
Your business will eventually change over time. You may consider bringing on junior partners, promoting someone, or creating new titles and responsibilities for people. Family members, business partners, or investors may consider a change in the business structure. Planning for succession is a key component to the success of a family business.
To effectively plan for your business’s succession, you should be able to:
• Openly discuss issues related to succession.
• Learn how people really feel about taking over the business--don’t assume that your son or daughter really wants to or feels comfortable telling you how they truly feel.
• Address potential challenges to a new partnership or business structure up front.
• Anticipate family members’ and employees’ positive and negative reactions to changes.
• Ensure a smooth transition into your new business structure.
Enhance Family Business Communication
Many of the family businesses I have worked with surprised employees (and even me!) by how much they argue. In your family, it may feel normal to have disagreements or even a heated argument. It may blow over and no one is bothered much by it.
Even when this enters the workplace, it may still feel natural to you and you may not even notice
- but other people do. And it often makes them feel uncomfortable. Simple conflicts and communication difficulties can block your business
The salespeople and company sales force are those who actually generate your income dollars. Sure, it's important to have a good product, support which can respond fast, pretty design and make people write about your company in magazines, but still the most important part is to get the resulted leads converted into actual dollars.It's quite easy to organize the sales department. For instance, you can hire someone who have experience in managing this kind of department in other company. He or she will hire a team of sales professionals and they will generate some revenue for your business.The
• Better understand family member’s views on business issues.
• Assertively state your thoughts and opinions.
• Develop a system for handling disagreements in a private office (not in front of employees).
Do you think you and your business will perform better with lower conflict? I bet so.
Plan for Change in Business Structure & Succession
Your business will eventually change over time. You may consider bringing on junior partners, promoting someone, or creating new titles and responsibilities for people. Family members, business partners, or investors may consider a change in the business structure. Planning for succession is a key component to the success of a family business.
To effectively plan for your business’s succession, you should be able to:
• Openly discuss issues related to succession.
• Learn how people really feel about taking over the business--don’t assume that your son or daughter really wants to or feels comfortable telling you how they truly feel.
• Address potential challenges to a new partnership or business structure up front.
• Anticipate family members’ and employees’ positive and negative reactions to changes.
• Ensure a smooth transition into your new business structure.
Enhance Family Business Communication
Many of the family businesses I have worked with surprised employees (and even me!) by how much they argue. In your family, it may feel normal to have disagreements or even a heated argument. It may blow over and no one is bothered much by it.
Even when this enters the workplace, it may still feel natural to you and you may not even notice
- but other people do. And it often makes them feel uncomfortable. Simple conflicts and communication difficulties can block your business
If you stay up late enough, you might get the opportunity to watch what seems to be a regular TV show. It looks like any other show, looks professionally produced, and it may even feature an actor or celebrity you recognize. Be warned. These are not TV shows. These are actually infomercials, the modern-day TV commercials.Infomercials are specialized programs aired specifically to endorse and sell the product of the sponsor. By law, infomercials are required to inform you, the viewer, who the sponsor of the show is. If you are able to catch the start of the show, or if you watch the show until the v
To effectively plan for your business’s succession, you should be able to:
• Openly discuss issues related to succession.
• Learn how people really feel about taking over the business--don’t assume that your son or daughter really wants to or feels comfortable telling you how they truly feel.
• Address potential challenges to a new partnership or business structure up front.
• Anticipate family members’ and employees’ positive and negative reactions to changes.
• Ensure a smooth transition into your new business structure.
Enhance Family Business Communication
Many of the family businesses I have worked with surprised employees (and even me!) by how much they argue. In your family, it may feel normal to have disagreements or even a heated argument. It may blow over and no one is bothered much by it.
Even when this enters the workplace, it may still feel natural to you and you may not even notice
- but other people do. And it often makes them feel uncomfortable. Simple conflicts and communication difficulties can block your business
Many people desire to move on in their career, tired of going from job to job seeing no advancement, but they do not know how to gain the skills they need to move on. Climbing the career ladder may mean getting career training in order to advance your career and move into management or into a completely new career. Yet knowing what type of career training and where to find good career training can help you on your desire to move on in your career.As you decide to do something different with your career, you need to take a close look at what you would like to do differently. Knowing what you want
• Ensure a smooth transition into your new business structure.
Enhance Family Business Communication
Many of the family businesses I have worked with surprised employees (and even me!) by how much they argue. In your family, it may feel normal to have disagreements or even a heated argument. It may blow over and no one is bothered much by it.
Even when this enters the workplace, it may still feel natural to you and you may not even notice
- but other people do. And it often makes them feel uncomfortable. Simple conflicts and communication difficulties can block your business’s ability to thrive. The good news is that these challenges are easy to address. Family business consultants helps to:
• Point out communication problems.
• Coach family members on developing new communication patterns.
• Establish regular times for family business members to have meetings.
• Make meetings more effective and efficient.
Clarify family member business roles
The fourth key point is role clarification. A common problem in many family businesses is that individual roles and responsibilities tend to get blurred. Have you experienced this? You and your family members step on each other’s toes and it isn’t clear who’s in charge of what or whom?
Business roles are different from family roles. This can become confusing – not just for family members, but also for your employees, and even customers. An absence of role boundaries often results in communication difficulties and conflict.
To have a thriving family business you need to:
• Clearly identify and label specific business roles for each family member and employee.
• Ensure that each individual is content with his or her business role.
• Outline job descriptions and responsibilities for each individual.
• Create clear roles for new hires.
• Establish the organization’s hierarchy and determine who reports to whom.
As a family business, you have a unique opportunity to thrive. In my experience, family businesses have more passion, creativity, and loyalty than the average business. Once you harness these things and address the four components of conflict, succession, communication, and roles, your business will thrive. And on a final note, don’t forget to spend quality non-work-related time with your family members.
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