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  • Suggest You - One Key to Strategic Planning is to Confront Your Assumptions

    Inspiring Greatness! Inspiring A Culture Of Leadership In Restaurant Management
    We've all seen the stereotypes in the movies. A clipboard carrying over zealous boss in a fast food restaurant, with little regard for his employees and their well being. For the most part, the managers of these restaurants are hard working individuals with goals, aspirations, and the desire to achieve them.Often, the fast food manager will be someone's first boss. How they take on that role and nurture a future workforce is their responsibility. How many of us can remember our first boss? I assume the majority of you can, it was that powerful of a memory, or
    share with my clients a real example of a dangerous assumption. One of my corporate coaching clients owned a health food store. As the group was discussing and sharing their assumptions, this client made the statement that "Everyone needs a health store."

    I challenged that assumption by the following statement: "My 102 year old grandmother, my 87 year old Uncle and my 80 year old mother never, ever stepped inside a health food store. " Then I continued with the statement, "I believe your assumption is false and is based upon what you what to believe rather than what is."

    The client was somewhat taken aback because this was her basic assumption for starting the business. And

    Organization Is Key To Success For Small Businesses
    As a manager of a small business this topic might seem odd to you. Well, in fact it is a common perception of many small business operators that there is not much need to specifically cater to organizing needs, especially when it comes to strategic planning decisions. And the basic reason behind this notion is a belief that there is too little to manage and that this is a small task that can be handled easily at a latter stage. In most cases, this latter stage never comes and you have this important realization that organization plays a vital role only when you can’
    Strategic planning for business is all about strategy specific to planning so that the desired results for that business are achieved. Webster defines the origins of the word strategy as "the ability of a general to deceive the enemy." In today’s modern world, this simply means to out think and out last the competition.

    One of the most consistent behaviors that I observe in my role as an executive business coach when taking clients through a strategic planning process is the failure to identify basic assumptions and even more important to confront those assumptions. Within the first 2 sessions when working with my clients, I tell the following story. (This source of this story in unknown.)

    "Have any of you ever heard of the Bill and Hilary Story?" (Note: The response I am looking for is "Which One?") "Am I glad you asked," is my next response. Then I continue. "There is a locked room with only one door with a window wide open. Bill and Hilary are dead on the floor. Near them are a table and chair. Broken glass and water are on the floor near the chair and table. How did Bill and Hilary die?"

    What continues to amaze me is all the answers such as:

    • Someone dropped down from the air/heating vent
    • Someone crawled through the window
    • Hilary poisoned Bill
    • Bill poisoned Hilary
    • Hilary and Bill strangled each other

    After I receive the answers, I begin to probe to learn what Bill and Hilary look like. Besides the deer in the headlights look (I should know what they look like), I hear the following:

    • Bill is wearing a blue or black, suit
    • Hilary is wearing pink or brown suit
    • Bill is dressed in formal attire
    • Hilary is dressed in an evening gown

    Everyone describes them with the basic assumption that Bill and Hilary are human beings, but do not confront this assumption. I continued to probe until someone tells me that Hilary is a woman with blond hair or Bill is a tall man. When I ask them where in the information presented (I retell the initial story) does it state that Bill and Hilary are a man and a woman? Then I ask them to remove this assumption and to rethink the question as to how Bill and Hilary died? Very quickly, someone will answer that Bill and Hilary are goldfish.

    My final question to this story is "What was the purpose of this story?" Discussion now focuses on the two key areas:

    • Assumptions are within us
    • Assumptions are so ingrained that sometimes we can’t even recognize them
    • Assumptions must always be challenged
    • Assumptions can lead to dangerous consequences

    After the Bill and Hilary story, I share with my clients a real example of a dangerous assumption. One of my corporate coaching clients owned a health food store. As the group was discussing and sharing their assumptions, this client made the statement that "Everyone needs a health store."

    I challenged that assumption by the following statement: "My 102 year old grandmother, my 87 year old Uncle and my 80 year old mother never, ever stepped inside a health food store. " Then I continued with the statement, "I believe your assumption is false and is based upon what you what to believe rather than what is."

    The client was somewhat taken aback because this was her basic assumption for starting the business. And

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    story in unknown.)

    "Have any of you ever heard of the Bill and Hilary Story?" (Note: The response I am looking for is "Which One?") "Am I glad you asked," is my next response. Then I continue. "There is a locked room with only one door with a window wide open. Bill and Hilary are dead on the floor. Near them are a table and chair. Broken glass and water are on the floor near the chair and table. How did Bill and Hilary die?"

    What continues to amaze me is all the answers such as:

    • Someone dropped down from the air/heating vent
    • Someone crawled through the window
    • Hilary poisoned Bill
    • Bill poisoned Hilary
    • Hilary and Bill strangled each other

    After I receive the answers, I begin to probe to learn what Bill and Hilary look like. Besides the deer in the headlights look (I should know what they look like), I hear the following:

    • Bill is wearing a blue or black, suit
    • Hilary is wearing pink or brown suit
    • Bill is dressed in formal attire
    • Hilary is dressed in an evening gown

    Everyone describes them with the basic assumption that Bill and Hilary are human beings, but do not confront this assumption. I continued to probe until someone tells me that Hilary is a woman with blond hair or Bill is a tall man. When I ask them where in the information presented (I retell the initial story) does it state that Bill and Hilary are a man and a woman? Then I ask them to remove this assumption and to rethink the question as to how Bill and Hilary died? Very quickly, someone will answer that Bill and Hilary are goldfish.

    My final question to this story is "What was the purpose of this story?" Discussion now focuses on the two key areas:

    • Assumptions are within us
    • Assumptions are so ingrained that sometimes we can’t even recognize them
    • Assumptions must always be challenged
    • Assumptions can lead to dangerous consequences

    After the Bill and Hilary story, I share with my clients a real example of a dangerous assumption. One of my corporate coaching clients owned a health food store. As the group was discussing and sharing their assumptions, this client made the statement that "Everyone needs a health store."

    I challenged that assumption by the following statement: "My 102 year old grandmother, my 87 year old Uncle and my 80 year old mother never, ever stepped inside a health food store. " Then I continued with the statement, "I believe your assumption is false and is based upon what you what to believe rather than what is."

    The client was somewhat taken aback because this was her basic assumption for starting the business. And

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    d Bill strangled each other

    After I receive the answers, I begin to probe to learn what Bill and Hilary look like. Besides the deer in the headlights look (I should know what they look like), I hear the following:

    • Bill is wearing a blue or black, suit
    • Hilary is wearing pink or brown suit
    • Bill is dressed in formal attire
    • Hilary is dressed in an evening gown

    Everyone describes them with the basic assumption that Bill and Hilary are human beings, but do not confront this assumption. I continued to probe until someone tells me that Hilary is a woman with blond hair or Bill is a tall man. When I ask them where in the information presented (I retell the initial story) does it state that Bill and Hilary are a man and a woman? Then I ask them to remove this assumption and to rethink the question as to how Bill and Hilary died? Very quickly, someone will answer that Bill and Hilary are goldfish.

    My final question to this story is "What was the purpose of this story?" Discussion now focuses on the two key areas:

    • Assumptions are within us
    • Assumptions are so ingrained that sometimes we can’t even recognize them
    • Assumptions must always be challenged
    • Assumptions can lead to dangerous consequences

    After the Bill and Hilary story, I share with my clients a real example of a dangerous assumption. One of my corporate coaching clients owned a health food store. As the group was discussing and sharing their assumptions, this client made the statement that "Everyone needs a health store."

    I challenged that assumption by the following statement: "My 102 year old grandmother, my 87 year old Uncle and my 80 year old mother never, ever stepped inside a health food store. " Then I continued with the statement, "I believe your assumption is false and is based upon what you what to believe rather than what is."

    The client was somewhat taken aback because this was her basic assumption for starting the business. And

    Medical Billing - GU0 Record Fields 46 Through 53
    If it seems like the GU0 record for medical billing of claims is endless, well, it is close to it. The CMN itself has over 70 fields. The majority of them are so cryptically mapped that it is impossible for a biller to understand one field from another without going through the manuals, which usually aren't much help anyway. In this installment we'll be continuing with our endless revue of the GU0 record, picking up with field number 46.GU0 field 46, position 132, is Reply ALN L01 N21. This is the response to the twenty-first question on any DMERC certifi
    in the information presented (I retell the initial story) does it state that Bill and Hilary are a man and a woman? Then I ask them to remove this assumption and to rethink the question as to how Bill and Hilary died? Very quickly, someone will answer that Bill and Hilary are goldfish.

    My final question to this story is "What was the purpose of this story?" Discussion now focuses on the two key areas:

    • Assumptions are within us
    • Assumptions are so ingrained that sometimes we can’t even recognize them
    • Assumptions must always be challenged
    • Assumptions can lead to dangerous consequences

    After the Bill and Hilary story, I share with my clients a real example of a dangerous assumption. One of my corporate coaching clients owned a health food store. As the group was discussing and sharing their assumptions, this client made the statement that "Everyone needs a health store."

    I challenged that assumption by the following statement: "My 102 year old grandmother, my 87 year old Uncle and my 80 year old mother never, ever stepped inside a health food store. " Then I continued with the statement, "I believe your assumption is false and is based upon what you what to believe rather than what is."

    The client was somewhat taken aback because this was her basic assumption for starting the business. And

    What If You Ran A Help-Wanted Ad and No One Answered?
    If that hasn’t happened to you yet, you can bet your payroll that it’s going to happen soon. We’re in the early stages of a workforce crisis unlike any that has ever descended on American companies. As the Baby Boomers (who comprise one third of the U.S. population) start to retire, they are creating a significant brain drain. The skilled bodies just aren’t there to fill all their places, not by any demographer’s yardstick. While predicting numbers of new jobs and whether the employees will be there to fill them is an in
    share with my clients a real example of a dangerous assumption. One of my corporate coaching clients owned a health food store. As the group was discussing and sharing their assumptions, this client made the statement that "Everyone needs a health store."

    I challenged that assumption by the following statement: "My 102 year old grandmother, my 87 year old Uncle and my 80 year old mother never, ever stepped inside a health food store. " Then I continued with the statement, "I believe your assumption is false and is based upon what you what to believe rather than what is."

    The client was somewhat taken aback because this was her basic assumption for starting the business. And I must be honest that she left me as a client because I confronted her core belief. Her business still continues to struggle. I believe that her business challenges had as much to do with her assumptions than with her marketing and sales skills.

    When you make an unchallenged or unconfronted assumption such as "Everyone needs my business," you then make marketing and selling decisions based upon that assumption. The consequences can continue to reinforce what you are trying to change. Ever heard of Einstein's defintion of insanity? "Doing the same things over and over again and hoping for different results."

    So as your proceed through your strategic planning process, make sure to confront those assumptions or you just may end up like Bill and Hilary – two dead goldfish.

    P.S. If you are an executive business coach, small business owner or executive and wish to share the Bill and Hilary Story, please do so. My simple request is to please let me know if your results are similar to mine.

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