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Suggest You - Understanding Communication: Mechanical and Social Principles
It is difficult to find organisations that would say, "We find that training has little impact on our bottom line year on year".Is this because organisations know exactly what return they get from training? The answer to that question is a clear no. The American Society for Training and Development reported that only 3% of organisations measure what happens to their bottom line as a result of training.Or is it that it is politically incorrect to say in an organisation that has a high investment in training, "We waste our money on training". My observation is that this is somewhere near the truth.Designing training that allows adults to learn is no simple feat in itself. A designer (once the objectives of the training are understood) has to design training with four major elements in mind.Participants must recognise the need for information and rapport with the trainer mu
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising -
Not many people really like networking. What should you talk about? How much should you talk? What questions should you ask? What's the best way to cement the relationship?Well you're in luck! It's easier than you think. Just follow these 15 steps... Ask the potential contact what they do.Listen carefully to their description of their job or company and pay attention for anything that suggests they are having difficulty with their business.Summarize what they just said back to them. Comment on something that you find interesting.Ask a question related to their business; give them a chance to teach you something.Thank them and ask for a business card.Do not talk about yourself or your business.When they ask about you or what you do, give them a succinct memorable answer that you have prepared ahead of time
Do you find that people often misinterpret what you are saying or your intentions? Have you ever felt that you have totally missed the meaning of what someone else was communicating to you? Do you have difficulty expressing what you would like to say? Rest assured, many of us are confronted with situations like this in our relationships with others! We are left feeling like we are not being heard and our relationships suffer. In the end, our most developed societal tool is also one of the most productive conflict factories in the history of mankind.
In order to tackle two problems with a single solution, we've devised a comprehensive article on communication - and how improving it can not only improve your personal relationships, but also ensure that your professional life is on the right lane.
What is communication?
Body language, sign language, verbal language, writing, gestures, broadcasting - you name it, it is part of the process of communication. Communication is a broad concept and its history can be traced from a wide variety of pathways. Gesture and body language are the most primitive forms of communication, being practiced even before humans were able to produce 'sound' verbal language. Verbal language is possibly the most prominent human form of communication (albeit not the most used - it is perceived to be only 7% to 11% of communication). Some philosophers affirm that our capacity to verbally communicate with each other is the link which separates humans from other animals in the evolutionary scale.
Written language, another particularly prominent and advanced form of human communication, was initiated not so long ago - around 3,000 B.C. when the Egyptian civilisation created their first set of hieroglyphics. The complexity of human communication evolved analogously with the human capacity of learning, invoking major evolutionary changes in the brain structure and resulting in our capacity to improve (or arguably complicate) the way in which we communicate to each other. For the purpose of this article, we'll focus on verbal communication and body language.
Interpersonal Communication
Interpersonal communication can be defined as the transactional process of creating meaning through mutually responsive entities - or less formally, transmitting and receiving messages to and from other individuals. When people are communicating, they're being bombarded with information which, in most cases, they vastly fail to perceive. Why? Because people are not aware of the manner in which others perceive the world and themselves. They may have a rough idea, and even share some commonalities, but being able to predict interpretation of meaning to its full extent is impossible. However, it is possible to recognise some general trends.
Interpersonal communication has a core structure: sender, receiver, message and context. When the first 'message' is produced, a receiver will interpret that message according to his personal background (values, culture, experiences, knowledge and more) and according to the context in which the message was produced (situation, relevance, sender characteristics and more). To effectively communicate, people need to be able to align each individual's background information to the verbal or cultural significance of the message being transmitted. Relationships are based on that common level of understanding, and the more people fail to communicate to each other, the more they develop personal assumptions that could lead to conflict.
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising -
Financial Planners work hard and must know their stuff. Usually they get their start in the industry working for a wire house or stock broker company and learn exactly what they do not like about the business and why. For those who become financial planners no matter which path the take to get their, they know they must assess risk and reward based on the individuals place in life, age and risk adversity. Being a financial planner can be quite rewarding in many ways and sometimes stressful too.There are mandatory audits, reviews and on-going education to stay in compliance and keep up your various licenses. There is also stress in keeping customers happy and dealing with all the incessant paper work from over regulation, which is supposedly in place to protect the consumer from, yet in reality generally just makes life tough.Nevertheless a career as a Financial Planner is quite reward
What is communication?
Body language, sign language, verbal language, writing, gestures, broadcasting - you name it, it is part of the process of communication. Communication is a broad concept and its history can be traced from a wide variety of pathways. Gesture and body language are the most primitive forms of communication, being practiced even before humans were able to produce 'sound' verbal language. Verbal language is possibly the most prominent human form of communication (albeit not the most used - it is perceived to be only 7% to 11% of communication). Some philosophers affirm that our capacity to verbally communicate with each other is the link which separates humans from other animals in the evolutionary scale.
Written language, another particularly prominent and advanced form of human communication, was initiated not so long ago - around 3,000 B.C. when the Egyptian civilisation created their first set of hieroglyphics. The complexity of human communication evolved analogously with the human capacity of learning, invoking major evolutionary changes in the brain structure and resulting in our capacity to improve (or arguably complicate) the way in which we communicate to each other. For the purpose of this article, we'll focus on verbal communication and body language.
Interpersonal Communication
Interpersonal communication can be defined as the transactional process of creating meaning through mutually responsive entities - or less formally, transmitting and receiving messages to and from other individuals. When people are communicating, they're being bombarded with information which, in most cases, they vastly fail to perceive. Why? Because people are not aware of the manner in which others perceive the world and themselves. They may have a rough idea, and even share some commonalities, but being able to predict interpretation of meaning to its full extent is impossible. However, it is possible to recognise some general trends.
Interpersonal communication has a core structure: sender, receiver, message and context. When the first 'message' is produced, a receiver will interpret that message according to his personal background (values, culture, experiences, knowledge and more) and according to the context in which the message was produced (situation, relevance, sender characteristics and more). To effectively communicate, people need to be able to align each individual's background information to the verbal or cultural significance of the message being transmitted. Relationships are based on that common level of understanding, and the more people fail to communicate to each other, the more they develop personal assumptions that could lead to conflict.
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising -
How many marketing tasks did you actually accomplish last year? Sadly, instead of bringing your business to the next level, you found yourself slammed, tangled in the weeds, mired in quicksand, sandbagged, sideswiped, bogged down, reaching your tipping point, sliding into low gear, hitting a brick wall and limping into home.Pull the trigger in 2007. 95% of marketing is action.Did you mean to do any or all of the following?1. Write a thank-you note to a prospect, client or teaming partner 2. Send an article of interest to a potential client 3. Write your own article and send it to a business publication 4. Write a press release 5. Set up a calendar of press releases and issue them to the web and media 6. Write a direct mail sales letter 7. Write an introductory letter 8. Write and deliver a speech to a professional group 9. Regularly enter
Interpersonal Communication
Interpersonal communication can be defined as the transactional process of creating meaning through mutually responsive entities - or less formally, transmitting and receiving messages to and from other individuals. When people are communicating, they're being bombarded with information which, in most cases, they vastly fail to perceive. Why? Because people are not aware of the manner in which others perceive the world and themselves. They may have a rough idea, and even share some commonalities, but being able to predict interpretation of meaning to its full extent is impossible. However, it is possible to recognise some general trends.
Interpersonal communication has a core structure: sender, receiver, message and context. When the first 'message' is produced, a receiver will interpret that message according to his personal background (values, culture, experiences, knowledge and more) and according to the context in which the message was produced (situation, relevance, sender characteristics and more). To effectively communicate, people need to be able to align each individual's background information to the verbal or cultural significance of the message being transmitted. Relationships are based on that common level of understanding, and the more people fail to communicate to each other, the more they develop personal assumptions that could lead to conflict.
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising -
You may be one of a growing multitude seriously thinking of starting a small business. You would like to strike out on your own, but you hesitate to take the plunge. You may not know where to begin and – most likely – you have nothing to sell ... or so you think! Become an “infopreneur” then!Share What You KnowAn “infopreneur” is a pure information provider. You know ... the stuff everybody, and I do mean everybody, is looking for on the Web. Millions of Web surfers hit the Net every day looking for an answer to a question, a piece of information to fill a gap in knowledge, or a solution to a nagging problem that needs to be solved.We are in the “information Age”!So. There you are. When you want to start a business, you should start by offering something everybody wants because they need it.Give It To ThemWhy not offer information then? Give t
Interpersonal communication has a core structure: sender, receiver, message and context. When the first 'message' is produced, a receiver will interpret that message according to his personal background (values, culture, experiences, knowledge and more) and according to the context in which the message was produced (situation, relevance, sender characteristics and more). To effectively communicate, people need to be able to align each individual's background information to the verbal or cultural significance of the message being transmitted. Relationships are based on that common level of understanding, and the more people fail to communicate to each other, the more they develop personal assumptions that could lead to conflict.
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising -
Imagine that you are with a few colleagues and amongst the four, two go on a journey. This is not a simple holiday, but they are going abroad, they are hired for a different job in another unit of the company. This will take about a year.In the meantime. You do not have to go abroad to speak a new language. When I read some articles here at ezinearticles I’ve come across the statement that there are already big differences between the east coast and the west coast in the US. “They speak a different language over there.”You could travel less to experience language differences within one and the same company. The departmental differences in languages can be huge. A good lesson for all of us would be to reserve one morning and help you colleagues in another department. Experience how they work around ‘there’ and find out what the differences are. It will open your mind (and it is good
Barriers to communication
Considering its complexity, understanding the core challenges to interpersonal communication can vastly improve the process of interpreting people's messages, and helping them understand how to interpret yours. According to Bolton (1993) there are twelve major communication spoilers, listed in three different categories:
Judging
1. Criticising - making a negative evaluation of the other person.
2. Name-calling - stereotyping the other person.
3. Diagnosing - analysing the other person's behaviour.
4. Praising evaluatively - making excessive positive judgments to the other person.
Sending Solutions
5. Ordering - commanding the other person to do something you would like.
6. Threatening - controlling the other person's actions by warning about consequences.
7. Moralising - telling what the other person should do in a given situation.
8. Inappropriate or excessive questioning - using close-ended questions in excess.
9. Advising - giving the other person a solution to a problem.
Avoiding the Other's Concerns
10. Diverting - "pushing" a solution to the other person's problems.
11. Logical argument - attempting to convince the other with an appeal to logic and facts.
12. Reassuring - trying to stop the other person from feeling negative emotions.
Improving Communication
There are many effective strategies to help improve interpersonal communication. Effective communication does not only involve the transmission of a message, but also ensuring that the other person is devoting enough attention and that the environment is appropriate to transmit the message (controlling the 'noise' and 'interruption' levels).
Attention is the major skill that needs to be 'practised' during the communication process. The more attention devoted to a dialogue, for example, the better a communicator can recognise body language and voice trends. Furthermore, understanding the context of each message and aligning that to the other person's cultural and emotional background plays a key role in creating reliability in the interpretation.
Basic Communication Skills
Such rules are beneficial for any communication process, but particularly important during a formal relationship.
1. Listening well - valuing the client and demonstrating interest for the conversation.
2. Observing - observing body language, voice tone and emotive expressions.
3. Acknowledgement - the recognition for the client's initiative to state his/her issues.
4. Awareness - ensuring that the counsellor's body language is appropriate for the context.
5. Thinking - reasoning about what is and what is not appropriate input to the process.
6. Verbal expression - ensuring the use of the appropriate tone, rhythm and volume of voice.
7. Reflecting - clarifying and verifying what the client has expressed to the counsellor.
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