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Suggest You - Triple Your Ability to Make Friends and Influence People
I was watching a business program on the weekend and exercising some of the hindsight that is of course crystal clear once you've left a business or for that matter any part in your career development.The program was reviewing the implementation of an automated cash register system in a food / retail shop. It showed how under a new system that all the cash registers were touch screens which accurately recorded all the information pertaining to each sale and then directly put that information into the accounting software. It also showed that now the shop owner, from her home, could get reports on how productive each staff member was, what sales were per hour, what areas were moving quickly etc. What great tool for leverage for this business owner.As a small business owner I know that many of us start up our businesses and implement our own strategies for many areas including accounting and data recording. We'll use a normal
CATEGORY III
__Amiable
__Friendly
__Good Listener
__Patient
__Relaxed
__Sincere
__Stable
__Steady
__Team Player
__Understanding
CATEGORY IV
__Accurate
__Analytical
__Conscientious
__Diplomatic
__Fact-finder
__High standards
__Quality Conscious
__Patient
__Precise
HOW TO SCORE:
Count the number of selected adjectives in each category. The category with the highest total is usually the one that best describes your style. You may have a second category with almost the same score. That would be your secondary style.
============================================
[Please note: the assessment offered you in Lesson II of this newsle
Organizations communicate in two directions: internally to staff and externally to clients, customers, shareholders, stakeholders, the media. Faulty internal communications can lead to mistakes, discouraged and unhappy staff, employees leaving the company. Poor external communications can jeopardize image and sales. It really is that simple. Any overall management strategy needs a communications plan or the whole operation might fail.A communications audit analyzes an organization’s practices to reveal how effective they are—throughout a whole company or in specified parts of the organization. It can pinpoint problem areas such as frequent misunderstandings, information blocks, information lacks, information duplication, misrepresentation. An audit could be part of a periodic health check but it is especially helpful at a time of change: a merger or acquisition, launch of a new product or service, entry into new markets, for exam
Have you ever experienced being able to relate easily and comfortable with certain people yet other people are difficult to talk to? This article explains how this happens and how to solve this important problem.
Many an important project has been derailed because of poor communication. Do not make the BIG mistake of assuming that others communicate the same as you. All people do not communicate alike. Recognize that about two thirds of the people with whom you interact have a behavioral style different from yours. To be effective with these two thirds, you must learn to recognize and adapt your behavior to theirs - and you will triple your ability to make friends and influence people.
You will then have powerful tools for:
1. Gaining Commitment and Cooperation
2. Resolving and Preventing Conflict
3. Building Effective Teams
4. Providing Awesome Customer Service
5. Gaining Influence
~Stan
=========================================================
Lesson I - How to Be a Great Communicator
To be a great communicator you must first:
1. Understand your own communication style.
2. Recognize others’ communication style.
3. Purposely adopt strategies for more effective communication.
To easily understand behavior - observe whether a person is:
1. Introverted or extroverted
2. Task oriented or people oriented
This gives you four communication styles:
1. Extroverted and task oriented
2. Extroverted and people oriented
3. Introverted and task oriented
4. Introverted and people oriented
To become a great communicator, begin by observing yourself
1. Are you more introverted or extroverted? When challenged by a situation, do you hang back to see what develops and try to figure out the best way to handle the situation, or do you immediately step forward to meet the challenge? Note that neither approach is superior. They both have their advantages.
2. Are you task oriented or people oriented - more focused on getting the job done even at the expense of people, or is your first concern the reaction of the people involved?
3. Discover into which of the four categories (described above) you fall.
Understanding this about yourself will start you on your way to becoming a Great Communicator.
=========================================================
Lesson II - Quick Method of Determining Your Behavioral Style
Knowing your own communication style is the first step in becoming a great communicator. It gives you a basis to understand to whom you naturally communicate well and what you need to do to connect well to people with other styles.
Take this quick assessment to understand your style. In each of the four category lists below there are 10 adjectives. Check all those in each category that would fit your behavior at work.
Read the four categories and select which adjectives come closest to describing you.
CATEGORY I
__Adventuresome
__Competitive
__Daring
__Decisive
__Direct
__Innovative
__Persistent
__Problem solver
__Results oriented
__Self-starter
CATEGORY II
__Charming
__Confident
__Convincing
__Enthusiastic
__Inspiring
__Optimistic
__Persuasive
__Popular
__Sociable
__Trusting
CATEGORY III
__Amiable
__Friendly
__Good Listener
__Patient
__Relaxed
__Sincere
__Stable
__Steady
__Team Player
__Understanding
CATEGORY IV
__Accurate
__Analytical
__Conscientious
__Diplomatic
__Fact-finder
__High standards
__Quality Conscious
__Patient
__Precise
HOW TO SCORE:
Count the number of selected adjectives in each category. The category with the highest total is usually the one that best describes your style. You may have a second category with almost the same score. That would be your secondary style.
============================================
[Please note: the assessment offered you in Lesson II of this newslet
There are numerous up-to-date marketing strategies that companies resort to in order to promote their image, from lavish multilingual websites to expensive TV campaigns. However, other means of selling your image are now en vogue. An elegant business card can have a great impact on your customers and so can a coloured printed brochure offering full details about the services you provide. This is why many companies resort to business card printing and to brochure printing as their major advertising strategies. Particularly favoured are colour business card printing services which cover a wide range of styles and designs.When meeting a customer, offering them a convenient and elegant reminder of how to contact you is one of the most important ways of making an impact. Therefore, make sure you don’t forget about the colour business card printing and brochure printing as they can be very effective means of getting clients interested i
3. Building Effective Teams
4. Providing Awesome Customer Service
5. Gaining Influence
~Stan
=========================================================
Lesson I - How to Be a Great Communicator
To be a great communicator you must first:
1. Understand your own communication style.
2. Recognize others’ communication style.
3. Purposely adopt strategies for more effective communication.
To easily understand behavior - observe whether a person is:
1. Introverted or extroverted
2. Task oriented or people oriented
This gives you four communication styles:
1. Extroverted and task oriented
2. Extroverted and people oriented
3. Introverted and task oriented
4. Introverted and people oriented
To become a great communicator, begin by observing yourself
1. Are you more introverted or extroverted? When challenged by a situation, do you hang back to see what develops and try to figure out the best way to handle the situation, or do you immediately step forward to meet the challenge? Note that neither approach is superior. They both have their advantages.
2. Are you task oriented or people oriented - more focused on getting the job done even at the expense of people, or is your first concern the reaction of the people involved?
3. Discover into which of the four categories (described above) you fall.
Understanding this about yourself will start you on your way to becoming a Great Communicator.
=========================================================
Lesson II - Quick Method of Determining Your Behavioral Style
Knowing your own communication style is the first step in becoming a great communicator. It gives you a basis to understand to whom you naturally communicate well and what you need to do to connect well to people with other styles.
Take this quick assessment to understand your style. In each of the four category lists below there are 10 adjectives. Check all those in each category that would fit your behavior at work.
Read the four categories and select which adjectives come closest to describing you.
CATEGORY I
__Adventuresome
__Competitive
__Daring
__Decisive
__Direct
__Innovative
__Persistent
__Problem solver
__Results oriented
__Self-starter
CATEGORY II
__Charming
__Confident
__Convincing
__Enthusiastic
__Inspiring
__Optimistic
__Persuasive
__Popular
__Sociable
__Trusting
CATEGORY III
__Amiable
__Friendly
__Good Listener
__Patient
__Relaxed
__Sincere
__Stable
__Steady
__Team Player
__Understanding
CATEGORY IV
__Accurate
__Analytical
__Conscientious
__Diplomatic
__Fact-finder
__High standards
__Quality Conscious
__Patient
__Precise
HOW TO SCORE:
Count the number of selected adjectives in each category. The category with the highest total is usually the one that best describes your style. You may have a second category with almost the same score. That would be your secondary style.
============================================
[Please note: the assessment offered you in Lesson II of this newsle
She stretches in the break room for 30 minutes before each shift. She glides around the dining room like silk wafting on the breeze. She's been known to strip off her shirt and bra to combat the heat in the kitchen.The newest addition to the Red Robin wait staff, Paula Roche (also known as Mystique and Sable), who spent the past five years dancing at various upscale gentlemen's clubs, is finding that old habits die hard."We absolutely love having Paula around," said Red Robin manager, Ted Sunds, who appeared to be having problems adjusting his wedding band. "It is truly a joy to welcome her as the newest addition to our Red Robin family."The guests love her, too. She has become, in just a short time, our most requested server by far. We've even set up a private room for her to accommodate all her regulars, who, by the way, tend to be some pretty wealthy and influential people. Who would have thought the mayor
2. Are you task oriented or people oriented - more focused on getting the job done even at the expense of people, or is your first concern the reaction of the people involved?
3. Discover into which of the four categories (described above) you fall.
Understanding this about yourself will start you on your way to becoming a Great Communicator.
=========================================================
Lesson II - Quick Method of Determining Your Behavioral Style
Knowing your own communication style is the first step in becoming a great communicator. It gives you a basis to understand to whom you naturally communicate well and what you need to do to connect well to people with other styles.
Take this quick assessment to understand your style. In each of the four category lists below there are 10 adjectives. Check all those in each category that would fit your behavior at work.
Read the four categories and select which adjectives come closest to describing you.
CATEGORY I
__Adventuresome
__Competitive
__Daring
__Decisive
__Direct
__Innovative
__Persistent
__Problem solver
__Results oriented
__Self-starter
CATEGORY II
__Charming
__Confident
__Convincing
__Enthusiastic
__Inspiring
__Optimistic
__Persuasive
__Popular
__Sociable
__Trusting
CATEGORY III
__Amiable
__Friendly
__Good Listener
__Patient
__Relaxed
__Sincere
__Stable
__Steady
__Team Player
__Understanding
CATEGORY IV
__Accurate
__Analytical
__Conscientious
__Diplomatic
__Fact-finder
__High standards
__Quality Conscious
__Patient
__Precise
HOW TO SCORE:
Count the number of selected adjectives in each category. The category with the highest total is usually the one that best describes your style. You may have a second category with almost the same score. That would be your secondary style.
============================================
[Please note: the assessment offered you in Lesson II of this newsle
Making a living usually means generating an income, closing a sale or turning in a profit.But living a full life also means creating goodwill, opening possibilities and making contributions to others.Ever found yourself so caught up with ‘making a living’ that you forget about ‘living a life’? Sometimes I do.Years ago I finished an important corporate event for Singapore Airlines. After the program I immediately debriefed with intense focus on all the things I could have changed, improved or done better.Mr. Sim Kay Wee, an influential mentor, listened to my long stream of assessments and said, ‘You have not learned to savor the victory.’ It took me a few years to understand what he said, and a few more to practice what he meant. Key Learning Point -------------------------------------------------------------------------------- Life is not just about striving for higher heights; it
Take this quick assessment to understand your style. In each of the four category lists below there are 10 adjectives. Check all those in each category that would fit your behavior at work.
Read the four categories and select which adjectives come closest to describing you.
CATEGORY I
__Adventuresome
__Competitive
__Daring
__Decisive
__Direct
__Innovative
__Persistent
__Problem solver
__Results oriented
__Self-starter
CATEGORY II
__Charming
__Confident
__Convincing
__Enthusiastic
__Inspiring
__Optimistic
__Persuasive
__Popular
__Sociable
__Trusting
CATEGORY III
__Amiable
__Friendly
__Good Listener
__Patient
__Relaxed
__Sincere
__Stable
__Steady
__Team Player
__Understanding
CATEGORY IV
__Accurate
__Analytical
__Conscientious
__Diplomatic
__Fact-finder
__High standards
__Quality Conscious
__Patient
__Precise
HOW TO SCORE:
Count the number of selected adjectives in each category. The category with the highest total is usually the one that best describes your style. You may have a second category with almost the same score. That would be your secondary style.
============================================
[Please note: the assessment offered you in Lesson II of this newsle
What’s the most important word in marketing?Free? Why? Truth? Honesty? Integrity?At first glance, it seems like a simple question. But the more you think about it, the more complex it gets. One could probably argue any number of answers based on his beliefs, values or type of business.But is there really one word that’s more important than all the others? One word without which your marketing efforts will be successful?I recently surveyed dozens of marketing professionals, authors, consultants and small business owners on my blog. The results included a wide range of words; from the emotionally charged to the pragmatic; from the right brain to the left brain and from the customer focused to the company focus. But all of the suggested "most important words in marketing" fell into one of two categories: Traditional Marketing or Modern Marketing.Traditional
CATEGORY III
__Amiable
__Friendly
__Good Listener
__Patient
__Relaxed
__Sincere
__Stable
__Steady
__Team Player
__Understanding
CATEGORY IV
__Accurate
__Analytical
__Conscientious
__Diplomatic
__Fact-finder
__High standards
__Quality Conscious
__Patient
__Precise
HOW TO SCORE:
Count the number of selected adjectives in each category. The category with the highest total is usually the one that best describes your style. You may have a second category with almost the same score. That would be your secondary style.
============================================
[Please note: the assessment offered you in Lesson II of this newsletter is a simplified and therefore less accurate assessment than that provided by longer, validated instruments. For a FREE, more accurate, refined and valid profile of your communication style, visit http://www.stanmann.com/free-assessment.html.
============================================
Lesson Three - Understanding Your Particular Style
After having completed the check list from last Lesson's letter, you have determined your behavior falls into CATEGORY 1, 2, 3 or 4.
IF YOUR BEHAVIOR IS LIKE CATEGORY 1:
Category 1 Measures your Dominance; how you meet challenges. We will now refer to this as Category D (for Dominance).
YOUR STRENGTHS ARE:
If your behavior is primarily described in category D, you are most likely a direct, results-oriented person who enjoys challenges. An extrovert, you are interested in getting the job done. You like novelty and a fast paced environment. You want bottom line answers uncluttered by details. These strengths make you valuable to an organization because you cause action, get things done, even if it involves taking risks. You have a lot of drive and can make a good leader.
SHORTCOMINGS OF CATEGORY D:
However, you probably lack patience and cut people off with your direct bottom line approach. Your overriding concern with results tends to discount the people involved. You may be a poor listener and miss valuable insights from others. Under stress you may become insensitive.
HOW TO IMPROVE YOUR EFFECTIVENESS:
You can improve your effectiveness by understanding that you need people. Learn patience and be less irritated when deadlines are missed. It would help you to be more tactful and concerned for the feelings and attitudes of others. People will be more cooperative when you explain your reasons for your conclusions. Endorse others for their contributions. Remember they like it as much as you. Genuine endorsement is a powerful motivator.
FLEXING YOUR STYLE TO INCREASE YOUR EFFECTIVENESS:
People more like yourself will respond well to your direct, fast paced, decisive approach. You don't have to flex your style with these people.
However, you will do well to modify your approach to people who behave more like described in the other three categories. Learn the three styles of other people and flex your style accordingly.
© 2004/2006 Stan Mann.
Stan Mann, C.P.C. supports business owners, top executives and commission salespeople to substantially grow their business and have a balanced life. He is a Certified Professional Coach. For additional articles and resources please visit http://www.stanmann.com.
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