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    esn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.

    If you

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    I. BACKGOUND

    The federal Mail or Telephone Order Rule spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money.

    Enforced by the U.S. Federal Trade Commission, the Rule applies to orders placed by phone, fax or the Internet. Compliance with the Rule can have bottom line benefits for your company, because satisfied customers are repeat customers.

    II. REQUIREMENTS

    You must have a reasonable basis for stating that a product can be shipped within a certain time.

    If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.

    If you

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    t unexpected delays, and refunding consumers' money.

    Enforced by the U.S. Federal Trade Commission, the Rule applies to orders placed by phone, fax or the Internet. Compliance with the Rule can have bottom line benefits for your company, because satisfied customers are repeat customers.

    II. REQUIREMENTS

    You must have a reasonable basis for stating that a product can be shipped within a certain time.

    If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.

    If you

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    fax or the Internet. Compliance with the Rule can have bottom line benefits for your company, because satisfied customers are repeat customers.

    II. REQUIREMENTS

    You must have a reasonable basis for stating that a product can be shipped within a certain time.

    If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.

    If you

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    II. REQUIREMENTS

    You must have a reasonable basis for stating that a product can be shipped within a certain time.

    If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.

    If you

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    esn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.

    If you can't ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date and explain his right to cancel and get a full and prompt refund.

    For definite delays of up to 30 days, you may treat the customer's silence as agreeing to the delay, but for longer or indefinite delays - and second and subsequent delays - you must get the customer's written, electronic or verbal consent to the delay.

    If the customer doesn't give you his okay, you must promptly refund all the money the customer paid you without be

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