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Suggest You - Avoiding Buyer Complaints on eBay Is Easy
"With the continuing conflicts in the Middle East and the price of crude oil hovering at $60 per barrel, it's never been more important for the U.S. to reduce its reliance on foreign oil," says Kamal Abdullah, CEO of Universal Property Development and Acquisition Company (UPDA.OB). To that end, the Florida-based UPDA (www.updastock.com) is buying and leasing U.S. properties with proven oil reserves, applying state-of-the-art technology, and pumping out sought-after oil and natural gas. "Americans use over 20 million barrels of oil a day, over half of which is imported," says Abdullah. "That's why domestic drilling is so important, and why UPDA's investors are thril
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to
As the popularity of flea markets grows so does the number of flea market vendors who attend them.Many of these flea market vendors are turning what was once a nice way to make some extra income, into a full fledged full time business.Flea market vendors are discovering that budget minded consumers are heading in droves to their local flea markets, sometimes driving close to an hour to get to one.People are aware of the great deals available at the flea market and are starting to do a large portion of their shopping there.Flea market vendors who want to profit from this growing trend need to stock up on wholesale flea market products.Once you've sold a product on eBay and shipped it, the last thing you need is for the buyer to contact you to complain. If this happens you now have to spend extra time exchanging emails and trying to please them so they don't leave negative feedback or insist on a refund.
Follow the points below and you will protect yourself against complaints and potentially messy refund/return situations.
(1) Be completely honest in your description
This is the most important defence against complaints. If you have listed every possible problem, glitch or blemish on your product in the description in clear terms, the buyer will not have much reason to complain.
Also, if they complain to eBay, you can simply point eBay to the description and they will see you pointed out the problem.
If you are selling a DVD and it has slight scratches on the disk, say so.
If you are selling a porceline doll and it has a hairline fracture on the bottom, inform potential bidders in the description.
Hiding problems with your item will results in problems. There is no point selling an item, packaging it carefully and shipping it to the buyer quickly only for them to return it within days for a refund. You've wasted their time, your own time and your own money sending it to them.
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to t
The first call of the day is always the toughest.For some reason, I get a little shy and introverted before speaking to the first prospect in the morning.But I’d say eighty or ninety percent of the time that initial prospect I get on the line is courteous and surprisingly receptive to my offer.How can that be? Aren’t people supposed to be grumpy first thing in the morning?That’s what we might tell ourselves as we start our routines, but we should edit that expectation.Instead, we should say, “This call is going to be great!”What if it isn’t?Then, we can just as quickly add, “Now the first call is out of the way, the
(1) Be completely honest in your description
This is the most important defence against complaints. If you have listed every possible problem, glitch or blemish on your product in the description in clear terms, the buyer will not have much reason to complain.
Also, if they complain to eBay, you can simply point eBay to the description and they will see you pointed out the problem.
If you are selling a DVD and it has slight scratches on the disk, say so.
If you are selling a porceline doll and it has a hairline fracture on the bottom, inform potential bidders in the description.
Hiding problems with your item will results in problems. There is no point selling an item, packaging it carefully and shipping it to the buyer quickly only for them to return it within days for a refund. You've wasted their time, your own time and your own money sending it to them.
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to
In this piece, I am going to share with one and all how to make affiliate commissions without spending too much time, or too much cash on advertising, pay-per-click options and the like. What I say may be quite revolutionary for the traditional bread-and-butter types, but please bear with me. Rather than push down your throat a zillion marketing strategies, I am going to teach you how to run your business on autopilot.Conventional wisdom suggests that you look for profitable Clickbank programs. I suggest otherwise. Just forget about Clickbank and the rest, close your eyes, and ask yourself what it takes to become a successful affiliate. Customers! That’s rig
Also, if they complain to eBay, you can simply point eBay to the description and they will see you pointed out the problem.
If you are selling a DVD and it has slight scratches on the disk, say so.
If you are selling a porceline doll and it has a hairline fracture on the bottom, inform potential bidders in the description.
Hiding problems with your item will results in problems. There is no point selling an item, packaging it carefully and shipping it to the buyer quickly only for them to return it within days for a refund. You've wasted their time, your own time and your own money sending it to them.
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to
Franchising has become one of the most important and effective business growth strategies in the past quarter century. Although franchise system development dates back centuries to the times when monarchs awarded territories to tax collectors, current franchise business systems date back decades to the Singer Sewing Machine strategy of granting rights to individual business people to sell Singer products in various regions.A Franchise strategy allows the Franchisor to penetrate, develop, and dominate markets on a simultaneous basis. A Franchise system also allows for each individual Franchisee to own their very own business, and yet participate in, and garne
Hiding problems with your item will results in problems. There is no point selling an item, packaging it carefully and shipping it to the buyer quickly only for them to return it within days for a refund. You've wasted their time, your own time and your own money sending it to them.
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to
Direct reports—people who need direction and leadership—rely on their leaders to give them feedback and mentoring, not just management and evaluations. However, these people who most need their boss’s help frequently lack the guidance that would enable them move to the next levels of success—theirs, their team’s and the company’s. Too often leaders are not prepared or trained to conduct an appraisal that stretches performance and ensures their direct reports’ development. Instead, the appraisals become confrontational and judgmental; goals are not clear; neither person is prepared; and the discussion occurs when it’s too late to do anything about the problem. To
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to the description:
"PLEASE NOTE: Tape 5 of this set is not in very good condition, it was shipped in this way and a replacement could not be sought. Most of the tape has bad audio and it is hard to pick up what [the presenter] is saying although the picture is fine. All of the other 7 videos are in excellent condition. Please do not bid if this is a problem."
If the buyer complains now, I can point him back to this text in the listing (which, by the way, was written in red text so it stood out!)
(2) Make it clear where you can ship to
If you are selling in the UK and do not want to ship abroad, make it perfectly clear that you only ship to the UK.
i.e. put in the description "UK bidders only please. Sorry but I cannot ship this item outside the UK"
Also, eBay allows you to state in the options where you ship to. Make sure you choose the "United Kingdom Only" option.
(3) Justify the postage costs and make sure they are stated
Nothing annoys a buyer more than winning an item and then being charged what they see as too much for postage.
eBay's stand on postage is that you can charge a reasonable fee which covers the postage and packing charge as well as any "handling fee".
The problem with this
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